Evelyn is Director of Client Engagement within Financial Markets Operations. Current responsibilities include managing client relations for top tier clients in Canada, US, Central and South America - covering Asset Managers, Hedge Funds, Insurance and Sovereign sectors. She is responsible for ensuring first class delivery service against agreed service standards with clients and internal stakeholders (Sales, Global Account Managers, Technology/Operations, Legal/Compliance). She has a mandate to deliver a consistent Global service framework, introducing new relationships to the bank - working across all products. As SCB commits to a new business model servicing the Investment Management Community, she is responsible for bringing SCB into the current investment Banking Forums working around the US Fund space and ensuring SCB actively participates in various industry initiatives.
Evelyn has been involved with ISITC for over 15 years. She has been a board member for 5 years, co-execs the Middle Office Working Group and the Sec-Lending Group. She has co-chaired various working groups, including the Broker/Dealer Forum, Technology and Standards Group, Reference Data, and the Reconciliation Group. She also partnered with the SMPG representing the US and the X9D Securities Working Group under ISO and was active in the development and the voting processes as the 15022 messages were being defined.